Terms of Service
Last updated: January 2026
These terms govern your use of Back To Original's website and services. Please read them carefully before booking.
Acceptance of Terms
By booking a service or using our website, you agree to these Terms of Service. If you do not agree, please do not use our services.
Services
We provide doorstep car detailing, bike detailing, home deep cleaning, window cleaning, sofa cleaning and office cleaning across Mumbai and Navi Mumbai. Service details, inclusions and pricing are described on the relevant service pages and confirmed at the time of booking.
Bookings & Scheduling
We request that you book at least 3 hours in advance so we can reach you on time despite traffic. While we strive to arrive within your booked slot, factors beyond our control (such as severe traffic or weather) may occasionally cause delays, in which case we will inform you promptly.
Pricing & Payment
Prices listed are starting prices and may vary based on the size and condition of your vehicle or premises. The final price is confirmed before work begins. Payment is due upon completion of the service unless otherwise agreed. We accept common digital payment methods.
Satisfaction Guarantee
Every service is backed by our 100% satisfaction guarantee. If you are not satisfied with any aspect of the work, please inform our technician on-site before they leave, and we will address it at no additional charge. Claims made after the team has departed are assessed on a case-by-case basis.
Customer Responsibilities
You agree to provide safe and legal access to the vehicle or premises, including parking with adequate space and, where applicable, access to a power or water point if needed. You are responsible for removing or securing valuables and personal items before service begins.
Limitation of Liability
We take every care with your vehicle and property, but we are not liable for pre-existing damage, mechanical issues, or damage caused by factors outside our control. Our liability for any service is limited to the amount paid for that specific service.
Cancellations
You may cancel or reschedule a booking by contacting us at least 2 hours before the scheduled time at no charge. Late cancellations may be subject to a nominal fee to cover travel and scheduling costs.
Website Use
You agree to use our website lawfully and not to misuse, disrupt, or attempt to gain unauthorised access to it. All content on this website is owned by us and may not be reproduced without permission.
Changes to Terms
We may update these Terms from time to time. Updated terms will be posted on this page with a revised date. Continued use of our services after changes constitutes acceptance of the updated terms.
Contact Us
For questions about these Terms, contact us at info@backtooriginal.com or +91 92222 03300.